FAQ'S
PRODUCTS
Where is your company?
Stanford in the Western Cape of South Africa, an all together fantastic place!
What inspired the name Kudu Cosmetica
Angelica, the founder chanced upon the tale ‘the Kudu and the tree of life’ while reading African fables to her youngest son. In the story, the Kudu returns to the other animals in the Kingdom after a long quest bringing back the secrets of the tree and it’s life giving fruits. We're all about keeping it natural and the name just felt right.
How are Kudu's products made?
Kudu Cosmetica's products are made in micro-batches, daily to ensure a high level potency and bio-activity. Producing in smaller batches allows us to maintain quality control. We are able to ensure purity and freshness.
Where should I store Kudu's products?
Kudu and all your other skincare products should be stored in a cool, dark place. Plant-based skincare ingredients tend to be photo or light sensitive. We bottle our products in dark, amber glass containers to both protect the antoxidant rich, bio-active botanical ingredients from air and UV light and to extend shelf life.
Do you test on animals?
No! We are 100% cruelty free. We don’t test on animals or source ingredients from companies that carry out animal testing.
Are your products vegan?
Yes, our products are vegan. We do not use any animal-derived ingredients in our products.
Are your products safe for pregnant/breastfeeding women?
Though the ingredients used in our products are natural and organic and safer than the potentially harmful ingredients found in conventional products, some natural ingredients are contraindicated for pregnancy. If you have any questions or concerns about certain ingredients, please consult your physician.
Are your products gluten free?
Yes, all of our products are gluten free.
What is the shelf life of your products?
The typical shelf life of our products is 24 months. All products have an open container logo on their label which provides the peak potency period.
Do you use palm oil in your products?
No, we do not use Palm oil in any of our products. Ethical sourcing and sustainability is of utmost importance to our brand.
Can I recycle my Kudu products?
Yes! Place outer carton into paper recycling. Clean the pipette with warm water then gently remove it from the dropper by pulling downward, and recycle. Next, remove the soft bulb and discard it in the trash. Rinse the glass bottle thoroughly and recycle.
I would love to distribute your products. Do you work with wholesalers?
Please drop us a line at connect@kuducosmetica.com and we’ll get back to you!
ORDERS
What payment forms do you accept?
We partner with PayFast, Peach Payments and Yoco, South Africa's leading secure payment processors to offer a number of additional payment methods, including credit/cheque cards (American Express, Mastercard, Diners and Visa) and debit card payments. We process credit cards from anywhere in the world. We offer a number of additional payment methods.
Payment can be made via:
- Credit & Debit Card: Simply complete your card details to save your card and checkout.
- Maestro & Visa Electron: Simply complete your Maestro or Visa card details and checkout.
- Instant EFT by Peach Payment enables you to make EFT payments that clear immediately. ABSA, Capitec, FNB, Nedbank, Standard Bank, Investec, Bidvest Bank, Tyme Bank and African Bank are supported.
- PayFast: EFT with PayFast enables you to make instant EFT payments that clear immediately. ABSA, Capitec, FNB, Nedbank, Standard Bank, Investec, Bidvest Bank, Tyme Bank and African Bank are supported.
- Mobicred: Online credit facility that allows you to pay in monthly instalments.
- MasterPass by MasterCard: Open your banking app and go to the Scan to pay option, scan, accept payment and complete checkout
- Payflex: No interest. No fees. Pay in 4 equal instalments over 6 weeks.
- RCS, use the following cards to make a payment: RSC, Game, Makro, Builders, Cape Union Mart, Old Khaki. Keedo, Poetry, Tread & Miller, VIP, Coricraft, NWJ, CTM, Contempo, Supa Quick.
Once you have confirmed your order and are ready to pay, you will be directed to our payment processing page where payments are generated.
Is shopping on kuducosmetica.com secure?
We understand how important security is to you. At no point do we have access to your card details or personal information. The platform we are hosted on is PCI DSS Level 1 compliant and ensures that sensitive financial information like credit and debit card details are protected from third parties during online transactions. This is an advanced consumer online security technique. Please contact us here with any questions.
How do I check the status of my order?
To check the status of your order, simply log into your Kuducosmetica.com account and select “Order History” in the “My Account” page. If you still have questions about your order, please contact customer care here with your order number and preferably the order confirmation email and we will get back to you ASAP.
SHIPPING
How much does shipping cost (SA)?
Standard home delivery is R75 I FREE over R500
How will my order be shipped?
We partner with some of South Africa's leading courier companies (The Courier Guy, RAM etc.). They will deliver your order directly to you.
How long will shipping take (SA)?
Delivered in two-to-four working days, between 8am + 5pm for main centres: CPT, JHB, PTA
Up to seven working days for regional and remote areas
Does Kudu Cosmetica ship internationally?
Yes we do! All international orders ship via DHL or UPS and are expected to arrive within 4-10 working days. International delivery times vary depending on the country of destination. Orders include tracking information and can be traced online.
The fee for international shipping is approximetely US$ 37
For purchases outside of South Africa, Kudu Cosmetica is not responsible for taxes, customs charges and duties levied by the receiving country. We do not accept returns on International orders.
Can I cancel my order?
Orders submitted on kuducosmetica.com process and ship very quickly. We will do our best to modify an existing order if you contact customer care here, but we offer no guarantee that your order will be canceled or modified. Sorry for any inconvenience this may cause.
Customer Service
Call: +27 72 295 44 03
General enquiries: connect@kuducosmetica.com
Have a question? You may find an answer in our FAQs. But you can also contact us:
How do I place a return or exchange?
Please see our Return Policy for more information
RETURNS
What is your return policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Only items purchased on the Kudu Cosmetica website can be returned to kuducosmetica.com. Items purchased elsewhere must be returned to their original point of purchase.
How do I start a return
Reach out to our Customer Care Team here with your order number to start the return process. Our Customer Care Team will provide return instructions within 3 business days of your request.
REFUNDS
Refunds
Once we receive your item, we will inspect it and let you know whether your item is eligible for a refund. If your return is approved, we will promptly issue a refund to your credit card (or original method of payment).
What should I do if I received the wrong product?
Contact our Customer Care Team here and we'll be sure to make it right!
Can I return an international order?
Unfortuantely we are not accept returns on International orders.
